Call recording ArtiRec

The ArtiRec recording system is a server running on Windows/Linux, designed for recording telephone conversations using Avaya Aura, Cisco CallManager, Siemens, and other corporate telephony systems that support CSTA, SIP, and RTP technologies. As part of the Calliseum ecosystem, the system is listed in the Russian software registry by the Ministry of Communications.

Key features of ArtiRec:

• Integration with leading telephony platforms: Supports Avaya, Cisco, Siemens, providing seamless integration with corporate communication systems.
• Call recording in various modes: Supports mono and stereo recording modes for better voice data detailing.
• Broad protocol support: Works with CSTA, SIP, H.323 protocols, as well as recording calls via RTP (G.711 and G.729).
• Integration with AES (Application Enablement Services): Ability to monitor phones through Avaya AES and use DMCC (AES 8) for recording.
• Flexible interaction scenarios with the called party: Manage dialogues through scripts, allowing the setup of unique interaction scenarios.
• Scalability: Capable of recording conversations in both small and large organizations with hundreds or thousands of users.
• Web interface for monitoring: Access to recordings and system management through an easy-to-use web interface. Visualization of active channels and the ability to listen to recordings are available from any browser.
• Access to recordings anytime: Users can search, listen to, and manage recordings through the ArtiRec web portal, ensuring remote access to data.
• Multi-level access control: Differentiation of access rights for various categories of users: administrators, managers, and operators.

The ArtiRec system provides a reliable and flexible call recording solution that can be used to improve service quality, meet security requirements, and train employees. It easily scales, supports various telephony protocols, and has an intuitive interface, making it an ideal choice for companies of any size.

We can give you a link to a demo version upon request.

For additional information, you can read PDF manual or download ZIP-file.